Yes, we offer curbside pickups.

Due to Covid-19 guidelines and restrictions, you may face some delays in your orders. Standard delivery time is usually between 7-10 business days.

No, due to COVID-19 restrictions and safety precautions returns and exchanges will not be permitted.

No, shipping fees are the same.

As important safety measures continue, delays should be expected.

You need to carry your order confirmation email and id for verification.

No, once the order is placed it cannot be modified. Please contact our email info@salonchrysalis.com for more information regarding your order.

Yes. Once your order is confirmed, you will receive a confirmation email and a tracking number. You shall be notified about the shipment process and can also track your order with the shipment number provided.

We accept most forms of online payment such as Visa, MasterCard, American Express, Apple Pay, PayPal.

Please contact our email info@salonchrysalis.com for more information.

All of our products are from the original supplier.

Exchanges will only be issued if the product is unused, in it’s original packaging, and in sellable condition (as determined by us upon receipt) All original components (packaging, attachments, etc.) must accompany your exchange. Defective products and products under Warranty will be replaced and/or given a gift card at our discretion, and based on product availability. If you are not happy with the performance of a product or feel that it is defective, please contact us to discuss a replacement product or a gift card may be issued, at our discretion, as determined on a case by case basis. It’s important to note that shipping costs are not covered by Salon Chrysalis when sent back. For all exchanges and/or replacements, the new item will be sent to you once the returned item is received by us. Just send us over an email at INFO@SALONCHRYSALIS.COM and we’ll be happy to help you out. Please Note that for reasons of health & hygiene - appliances, tools, hair extensions, and products that are used directly on your hair, skin, or nails, cannot be exchanged unless defective.

We offer free delivery for orders over $30.

We’re unable to make any changes to your order once item is shipped this includes the following: Changing the item, Delivery/billing address, Adding items to your order and Shipping methods

Once you send in a return request, please contact us and we will send you details as to how and where to send the package determined by us upon receipt. READ LESS

Yes, the amount due for refund, if approved, will be refunded on your original payment method excluding shipping charges.

We have a 30-day return policy. Return requests must be placed within 30 days from when you receive your order.

Yes, if the item is unused, a refund will be applied to your original payment method once received.

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: Your order number and the name of the item you did not receive.

Shipping costs are not covered by Salon Chrysalis when sent back.

Refunds will be actioned within 7 days from the date we receive your order back to us. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Products bought on sale, or using Gift Cards are not accepted for returns.

Once you purchase the gift card, it is delivered to your email along with instructions on redeeming them.

Instructions on how to redeem your gift cards are included in the delivery mail. Gift cards can be redeemed at checkout.

We have special gift cards from time to time depending on the celebratory occasions.

Yes, multiple gift cards can be purchased.

EyEnvy doesn't offer promotional sales.

No, The EyEnvy Serum is a salon exclusive lash conditioner and is available only at our store.

The EyEnvy Serum is available in our store. You can call us for an inquiry at 416 406 2646 or mail your concerns at info@salonchrysalis.com