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We follow all safety guidelines such as the mandatory wearing of face masks, social distancing, and keeping everything sanitized.
Yes, we offer curbside pickups.
Due to Covid-19 guidelines and restrictions, you may face some delays in your orders. Standard delivery time is usually between 7-10 business days.
No, due to COVID-19 restrictions and safety precautions returns and exchanges will not be permitted.
No, shipping fees are the same.
As important safety measures continue, delays should be expected.
Yes you can by clicking on the pick-up option at checkout under delivery method.
You need to carry your order confirmation email and id for verification.
No, once the order is placed it cannot be modified. Please contact our email email@example.com for more information regarding your order.
Yes. Once your order is confirmed, you will receive a confirmation email and a tracking number. You shall be notified about the shipment process and can also track your order with the shipment number provided.
We accept most forms of online payment such as Visa, MasterCard, American Express, Apple Pay, PayPal.
Please contact our email firstname.lastname@example.org for more information.
All of our products are from the original supplier.
We offer free delivery for orders over $30.
No, once an order has left our store, the order can not be cancelled.
Once you send in a return request, we will send you details as to how and where to send the package.
Yes, the amount due for refund, if approved, will be refunded on your original payment method excluding shipping charges.
We have a 30-day return policy. Return requests must be placed within 30 days from when you receive your order.
Yes, if the item is unused, a refund will be applied to your original payment method once received.
We require you to mail the product back to us. Any charges by the postal company are the only charges you might have to pay. There are no additional charges from our side.
Refunds are initiated once we receive the product you returned.
No. Products bought on sale, or using gift cards are not accepted for returns.
Certain products such as customised products, perishable items, personal care products are not accepted for return.
Yes, we have gift cards ranging from $25 - $200 available on our website.
Once you purchase the gift card, it is delivered to your email along with instructions on redeeming them.
Instructions on how to redeem your gift cards are included in the delivery mail. Gift cards can be redeemed at checkout.
We have special gift cards from time to time depending on the celebratory occasions.
Yes, multiple gift cards can be purchased.
The EyEnvy Serum is a serum to help maintain length, fullness, thickness, and darkness to your natural lashes.
EyEnvy doesn't offer promotional sales.
No, The EyEnvy Serum is a salon exclusive lash conditioner and is available only at our store.
The EyEnvy Serum is available in our store. You can call us for an inquiry at 416 406 2646 or mail your concerns at email@example.com