Exchanges will only be issued if the product is unused, in it’s original packaging, and in sellable condition (as determined by us upon receipt) All original components (packaging, attachments, etc.) must accompany your exchange.
Defective products and products under Warranty will be replaced and/or given a gift card at our discretion, and based on product availability.
If you are not happy with the performance of a product or feel that it is defective, please contact us to discuss a replacement product or a gift card may be issued, at our discretion, as determined on a case by case basis.
It’s important to note that shipping costs are not covered by Salon Chrysalis when sent back.
For all exchanges and/or replacements, the new item will be sent to you once the returned item is received by us. Just send us over an email at INFO@SALONCHRYSALIS.COM and we’ll be happy to help you out.
Please Note that for reasons of health & hygiene - appliances, tools, hair extensions, and products that are used directly on your hair, skin, or nails, cannot be exchanged unless defective.